Service & value

Choosing Indigo Valley is more than a business transaction: it’s a partnership.

We promise

To deliver well

We use DPD to transport our goods in a carbon neutral manor throughout the UK. Though not everything is under our complete control, we will endeavour to resolve any situation quickly and also learn from what went wrong.

To offer the best price we can for both consumables and equipment

We are never knowingly undersold on equipment for our trade customers. We match the price on any equipment we stock with any other retailer in the UK. We never match those selling from abroad as their warranties are not valid in the UK.

For any consumables we sell we maintain the lowest possible prices year round. We also match competitors seasonal deals like for like, whilst all the time, trading responsibly.

To ensure that you are well supported

Wherever you are in the UK we can support you and your business. We hold service contracts with Mulmar, GMS, Franke, WMF Fracino, Bravilor and Schaerer. We guarantee no third-party technicians turning up using replica replacement parts.

In return we ask of you

Write to us

Inform us right away by email if there is a problem with something we have supplied; having a record of our conversation helps us both.

Talk about us

Spread the word about Indigo Valley and our great products to your friends and family.

Meet with us

We are not just a faceless internet company; Indigo Valley is a true “bricks and mortar” enterprise and you are welcome to visit us by prior arrangement. We are real people with a real passion for the world of coffee. Our main operations are in the Cotswolds and on the outskirts of Cambridge.