Terms and Conditions

Terms and conditions

By ordering on this website or over the phone you agree to be bound by the terms and conditions set out below. These terms may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms. Nothing in these terms and conditions will affect your statutory rights.


We endeavour to process all orders within one working day (excluding items with a lead time), however some products are particularly popular and this is not always possible. If we are unable to fulfil your order upon receipt we will notify as soon as possible and let you know when the order can be fulfilled. 

All orders must be checked within 7 days and any issues reported to our sales team on 0333 222 4020. Please provide your account number or the account email address when contacting us.


Payments can be made via the following methods:

Bacs/Online bank transfers:

Name:Indigo Valley (Coffee) Ltd
Sort code: 40-08-10
Account no: 41552805

Cheque payments:

Please post cheque payments to:

Indigo Valley (Accounts Dept)
Halfway House
Shilton Road
OX18 4PA

Debit/Credit Card Payments:

Card payments can be made online through our payment provider when you complete your order or by phone to our accounts dept. on 0333 222 4020.

Due to Covid-19 we are currently working with reduced staff and consequently have had to make changes to our shipping and delivery options. We aplogise for any convienience

National Delivery:

All orders are shipped within 3 working days on a next day delivery basis. For non Mainland UK, Scottish Highlands & Islands please allow an additonal day for delivery.

  • Orders over £100: Free delivery
  • Orders with 2 cases of coffee: Free delivery
  • All other orders will incur a £5 delivery charge

Local Delivery:

If you are one of our local customers then your order will be delivered on Tuesday or Thursday

  • Orders over £75: Free delivery
  • Orders between £50 - £75 will incur a £2.50 delivery charge
  • All other orders will incur a £5 delivery charge

We absorb the costs of offsetting our local mileage carbon emissions so you can have deliveries that don’t cost the earth.


To change or cancel an order please notify our sales department prior to dispatch by one of the following methods:

Phone: 0333 222 4020
Email: office@indigovalley.co.uk

Where goods have already been shipped please refer to our returns procedure below:

Returns procedure

If you are not satisfied with the goods supplied and wish to return items for a refund you must notify us within 7 days of receiving your order.

Goods should be returned to our premises, at your own expense and in the original condition (UNUSED), within 28 days from the date of delivery. Following receipt and satisfactory inspection of the goods we will be happy to arrange a full refund, less any return delivery collection charges.

To arrange a return please let us know, in writing, giving the reason for the return.

Description of Products

Each product purchased is sold subject to its product description and we take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date and accurate as possible, the information may contain inaccuracies and typographical errors.

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the contents of this site and we accept no liability for damages arising out of or in connection with the use of this site.


A waiver of a breach of any of the terms of this agreement does not constitute a waiver of any other breach or default and shall not affect the other terms of this agreement. A waiver of any of the terms of this agreement will not prevent a party form subsequently requiring compliance with the obligation in respect of which the waiver was given.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Entire Agreement

These conditions govern our relationship with you. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the English courts.