TERMS AND CONDITIONS
1 – Formation of Contract
A legally binding contract is created when we accept your order.
2 – Our Right to Refuse an Order
We may refuse any order for any reason, including (but not limited to):
3 – Prices
Prices are as shown on our website or, where issued, in our written quotation.
Delivery surcharges may apply to certain UK areas, and delivery may not be available in some locations.
4 – Payment Terms: Payment is due within thirty (30) days from the date of invoice. Failure to pay within this term may result in interest and late fees being charged as listed below.
Acceptable Payment Methods:
Bank Transfer:
Name: Liberty Java Limited T/AS Indigo Valley | Sort Code: 40-51-62 | Account: 33251680
(Please mention the invoice number when processing payment.)
Credit/debit Card: by calling 0333 222 4020
Late Payment Fees as per the Late Payment of Commercial Debts (Interest) Act 1998. ∙8% per annum above the Bank of England base rate; and ∙Interest can be applied daily from the date the invoice became due until the date payment is received. In addition to interest, we may also charge a compensatory fee as listed below:
£40 for debts up to £999.99
£70 for debts between £1,000 – £9,999.99
5 – Right to Cancel (Non-consumer Orders
As these terms apply to business-to-business transactions, statutory consumer cancellation rights do not apply.
All cancellation and return rights are defined exclusively within the “Returns & Cancellations” section below.
6 – Bespoke Products
“Bespoke products” include any made-to-order or customised items, such as specially configured coffee machines or white-label products.
7 – Equipment Delivery Deposit
For non-UK stocked equipment or equipment with a lead time of over 15 working days:
- A £1,000 deposit invoice will be issued.
- Delivery/installation will only be arranged after the deposit is paid.
- The deposit will be refunded within 5 working days of successful delivery.
8 – Equipment Warranties
All equipment is supplied with the standard manufacturer commercial warranty. Extended warranties are available by request, brand dependant.
Callouts for machines under a warranty must be reported to [email protected] immediately.
Callouts for machines under warranty will be chargeable if the manufacturer warranty terms are void, such as, but not limited to:
- issues caused by not following recommended machine cleaning processes
- issues caused from misuse or user damage
- issues caused from limescale build up
9 – Delivery of Goods to You
Goods will be delivered to the address provided at the time of ordering. Delivery will take place as soon as reasonably possible, or at an agreed date. Ownership and risk transfer to you upon delivery.
10 – Cancellations
You may cancel an order before goods are dispatched by notifying us in writing. If goods have not yet been processed for shipping, no charges will apply.
If goods have been processed, packed, or handed to a courier at the time of cancellation, we may charge you the direct costs incurred.
If you cancel an order after it has been dispatched, or refuse delivery:
- you are responsible for all direct costs of returning the goods;
- these costs may be deducted from any refund due.
Bespoke, customised or made-to-order items cannot be cancelled or returned once acknowledged.
11 – Returns (Non-Faulty Goods)
We may accept returns of standard (non-bespoke) goods within 14 days of delivery, at our discretion and subject to the following conditions:]
- goods must be unused, unopened and in original packaging;
- the return request must be made in writing;
- goods must be returned at your cost and risk;
- a 10% restocking fee applies;
- some equipment may incur additional manufacturer restocking/inspection fees.
We cannot credit goods that are damaged, incomplete, used, or not received back.
12 – Returns (Faulty or Damaged Goods)
If goods are damaged, defective, or incorrect on delivery, you must notify us in writing within 5 working days. If confirmed to be faulty or supplied in error, we will:
- repair or replace the goods; or
- issue a refund;
We may refuse refunds where goods have been misused, incorrectly installed, or used outside manufacturer guidelines.
13 – Equipment Returns
Equipment returns may be subject to additional manufacturer restocking or inspection fees. Returned equipment must be complete, unused, and in original packaging unless returned due to a confirmed fault.
14 – Returns Address:
All authorised returns must be clearly labelled by the sender and sent to:
Liberty Java Ltd T/A Indigo Valley
Halfway House, Shilton Road
Burford, OX18 4PA
Courier tracking information for returned goods can be assigned to [email protected]
15 – Liability
You must notify us in writing within 5 working days of delivery for incorrect, damaged or defective goods and within 14 days of order date if goods have not been received. Upon notification, we will at our option:
- repair or replace the goods;
- make good any shortfall; or
- refund the price paid.
We will have no further liability beyond these remedies.
Except where prohibited by law, and except in cases of death or personal injury caused by negligence, we are not liable for indirect or consequential loss (including loss of profit, business or goodwill).
Refunds are limited to the amount paid for the goods in question.
16 – Notices
All notices from you must be sent in writing to: Liberty Java Ltd T/A Indigo Valley, Halfway House, Shilton Road, Burford, OX18 4PA
Notices from us may be displayed on our website.
17 – Events Beyond Our Control
We are not liable for failure or delay caused by events beyond our reasonable control, including industrial action, system failures, fire, flood, or other unforeseen circumstances.
18 – Invalidity
If any part of these terms is found unenforceable, the remaining terms will remain in full force.
19 – Privacy
By placing an order, you agree to our Privacy Policy .
20 – Third-Party Rights
No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
21 – Governing Law
These terms are governed by English law. Any disputes will be resolved exclusively by the English courts.
22 – Entire Agreement
These terms, together with our pricing, delivery details, contact information, and privacy policy, constitute the entire agreement between us.
Verbal statements by our representatives do not alter these terms unless confirmed in writing.
We accept no liability for any representation unless made fraudulently.
