Delivery & Returns Policy

Due to Covid-19 we are currently working with reduced staff and consequently have had to make changes to our shipping and delivery options. We aplogise for any convienience

National Delivery:

All orders are shipped within 3 working days on a next day delivery basis. For non Mainland UK, Scottish Highlands & Islands please allow an additonal day for delivery.

  • Orders over £100: Free delivery
  • Orders with 2 cases of coffee: Free delivery
  • All other orders will incur a £5 delivery charge

Local Delivery:

If you are one of our local customers then your order will be delivered on Tuesday or Thursday

  • Orders over £75: Free delivery
  • Orders between £50 - £75 will incur a £2.50 delivery charge
  • All other orders will incur a £5 delivery charge

We absorb the costs of offsetting our local mileage carbon emissions so you can have deliveries that don’t cost the earth.


Cancellations

To change or cancel an order please notify our sales department prior to dispatch by one of the following methods:

Phone: 0333 222 4020
Email: office@indigovalley.co.uk

Where goods have already been shipped please refer to our returns procedure below:


Returns procedure

If you are not satisfied with the goods supplied and wish to return items for a refund you must notify us within 7 days of receiving your order.

Goods should be returned to our premises, at your own expense and in the original condition (UNUSED), within 28 days from the date of delivery. Following receipt and satisfactory inspection of the goods we will be happy to arrange a full refund, less any return delivery collection charges.

To arrange a return please let us know, in writing, giving the reason for the return.