Delivery and returns

Orders are generally dispatched within 2 working days of receipt and are shipped via Interlink with tracking. 

Delivery

Mainland UK:
All orders are shipped same day if received before 12:00 (noon). Orders are shipped free of charge on a next day service provided two cases of filter coffee are purchased or the total order exceeds £100.00 (excluding vat). If the minimum requirement for free delivery is not met a carriage charge of £5.00 is applied.

Non Mainland UK:
Orders are shipped within 3 working days. Unfortunately free delivery to non mainland UK destinations is not available.

Cancellations

To change or cancel an order please notify our sales department prior to dispatch by one of the following methods:
 
Phone: 0333 222 4020
Email: office@indigovalley.co.uk 

Where goods have already been shipped please refer to our returns procedure below:

Returns procedure

If you are not satisfied with the goods supplied and wish to return items for a refund you must notify us within 7 days of receiving your order.  

Goods should be returned to our premises, at your own expense and in the original condition (UNUSED), within 28 days from the date of delivery. Following receipt and satisfactory inspection of the goods we will be happy to arrange a full refund, less any return delivery collection charges.

To arrange a return please let us know, in writing, giving the reason for the return.