About us > Service & value

Choosing Indigo Valley is more than a business transaction: it’s a partnership.

We promise

To deliver well

What you ask for first time, every time. We use DPD to transport our goods through the UK and beyond because they offer a one hour delivery window to our customers. Though not everything is under our complete control, we will resolve any situation quickly and learn from what went wrong.

To offer the best price we can for both consumables and equipment

To never be knowingly undersold on any equipment for our trade customers. We will willingly beat the price on any equipment we stock with any other retailer in the UK. We never match those selling from abroad (their warranties are not valid in the UK).

For any consumable product we sell we will maintain the lowest possible price whilst making a viable margin to support our customers long term. We trade responsibly.

To ensure that you are well supported

To give you confidence when you purchase trade equipment from us. Wherever you are in the UK, we hold service contracts directly with the manufacturers we stock. No third party technicians turning up using replica replacement parts.

In return we ask of you

Write to us

Inform us right away by email if there is a problem with something we have supplied; having a record of our conversation helps us both.

Talk about us

Spread the word about Indigo Valley and our great products to your friends and family.

Meet with us

We are not just a faceless internet company, Indigo Valley is a true “bricks and mortar” enterprise and you are welcome to visit us by prior arrangement. We are real people with a real passion for the world of coffee. Our main operations are in the Cotswolds and on the outskirts of Cambridge.