Frequently asked questions

A: All Indigo Valley brewers are really easy-to-use. We have a simple step-by step guide to using your system for the first time AND a one-page ‘How to Brew’ poster that you can print out and put on the wall right next to your coffee making system so that ANYONE can follow the instructions.

A: No, if we loan you the equipment and you simply sign to say you have accepted the hire of the machines. You pay as you go for products and only pay for what you use.

A: Yes, we’re happy to offer a free trial of our equipment so you can see how easy it is to use and taste how good the coffee is. A free trial is only available for OPTION 1 in the church promotion where you are currently serving 75 cups of coffee per week or if you’re a business who has been recommended via an existing customer

A: To continue enjoying our coffee, all you need do is return the agreement.

You will automatically be given your own account number which you can use to login in to the Client are on the website www.indigovalley.co.uk. You will also be added to our monthly email list (this is where we remind you to check stock levels and inform you of new products etc.) You can place re-order through the website. Invoices are sent with any goods you purchase.

Included in the deal is full service for your equipment. To do this, we need to keep your machine clear of scale. This is done with a de-scaling kit that we will send out automatically. It is very easy to do!

You can let us know if you want to return equipment and coffees by emailing us. Simply let us know why you think our system is not for you and state a day we can collect from you. We ask only that you pack everything securely for transportation. Before packing the brewer, you will need to lift the flap where the water goes, un-screw the plug on the chain and tip over a sink to remove any water in the reservoir.

A: We firstly listen to how you think you would use the system through the week; then we advise as to the correct number. Normally we send between 4/6 flasks for churches using up to about 100 cups per week.

A: As a rule, we are happy to provide as much equipment as required - free, on loan. Our recommended ratio of brewers to cups produced is as follows: 1 brewer for 75 -100, 2 brewers for 100 - 150+ and 3 brewers for 175 - 250+ etc.

A: Please see our ‘First Time Set up’ instructions

A: It takes five minutes to make each flask required. (There are 12 cups per flask)

A: Actually, the best tasting coffee in Indigo Valley brewers is Indigo Valley filter coffees. As we offer the de-scaling and servicing free of charge – it’s best to only use our Indigo Valley coffee.

A: made and sealed, the thermos will keep the coffee hot to serve for four hours.

A: Indigo Valley filter coffee comes in cases of 45 packs, together with filter papers. (Each pack of coffee makes one flask). You need to order at least two cases to get free delivery to anywhere in the UK.

A: Each flask makes 14 cups of about 7fl oz per cup.